Overview
On Site
USD 59,000.00 - 68,000.00 per year
Full Time
Skills
Technical Support
Microsoft Windows
OS X
Network
Mobile Device Management
Master Data Management
Management
Active Directory
Group Policy
Knowledge Base
Clarity
Remote Support
Computer Hardware
Computer Networking
Communication
Conflict Resolution
Problem Solving
Continuous Improvement
ServiceNow
Microsoft Excel
Reporting
Innovation
Knowledge Sharing
CompTIA
ITIL
Lean Methodology
WINS
Collaboration
Expect
Accountability
SAP BASIS
Job Details
Job Description Summary
This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Denver, CO.
Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.
Job Description
Desktop Support Analyst - Tech-Savvy, Customer-Focused, Future-Ready
Be the Tech Hero Behind the Scenes.
We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move.
What You'll Do:
What You Bring:
Always Learning:
Qualifications:
Why You'll Love It Here:
Salary Range $59,000.00 to $68,000.00
Education
High School (HS) (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
Salary Range
$55,000.00-$61,600.00
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Denver, CO.
Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.
Job Description
Desktop Support Analyst - Tech-Savvy, Customer-Focused, Future-Ready
Be the Tech Hero Behind the Scenes.
We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move.
What You'll Do:
- Provide empathetic, personalized support to end users across Windows and macOS environments.
- Troubleshoot hardware, software, and network issues using advanced tools and techniques.
- Leverage remote support platforms and tools like ServiceNow, Intune, Ivanti, and MDM solutions.
- Manage user accounts and policies via Active Directory and Group Policy.
- Document incidents, service requests, and knowledge base updates with precision and clarity.
- Analyze trends and historical data using Excel and reporting tools to drive smarter support.
- Collaborate cross-functionally to improve processes and elevate the support experience.
What You Bring:
- 3+ years of hands-on experience in Level 2 desktop support or a similar role.
- Strong technical chops in OS, hardware, networking, and enterprise tools.
- Excellent communication and problem-solving skills.
- Familiarity with ITIL methodologies and a passion for continuous improvement.
- Experience with ServiceNow, Excel, and other reporting platforms.
- Certifications like CompTIA A+/N+, ITIL Foundations, or LEAN IT are a big plus.
Always Learning:
- Stay ahead of the curve with emerging tech and best practices.
- Identify skill gaps and create action plans for growth.
- Be a champion of innovation and knowledge sharing.
Qualifications:
- High school diploma or equivalent required.
- Certifications preferred: CompTIA A+, N+, ITIL Foundations, LEAN IT.
Why You'll Love It Here:
- A culture that values curiosity, collaboration, and customer obsession.
- Opportunities to grow your career in a forward-thinking tech environment.
- A team that celebrates wins, learns from challenges, and supports each other.
Salary Range $59,000.00 to $68,000.00
Education
High School (HS) (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
Salary Range
$55,000.00-$61,600.00
Travel
Less than 25%
Workstyle
Hybrid
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.