Desktop Technician II

Description
We are seeking a skilled Desktop Technician in De Pere, WI. This role will assist in transitioning from Windows 10 to Windows 11, focusing on patch management and vulnerability remediation.

Responsibilities

• Patch Management: Analyze lists of missing Windows 10 & 11 or third-party application patches, apply patches to target systems via MECM or manually, and validate vulnerability mitigation using Rapid7.
• Troubleshooting: Resolve issues related to Microsoft Windows and third-party application patches not applying.
• Vulnerability Integration: Integrate vulnerability scan data from Rapid7 into patch planning and remediation strategies.
• Reporting: Create and maintain dashboards and reports to track patch compliance, providing visibility to IT leadership and auditors.

Required Skills

• Operating Systems: Windows 10, Windows 11
• Patch Management Tools: MECM, SCCM
• Vulnerability Scanning: Rapid7
• Application Support: Troubleshooting, dashboards

Additional Skills & Qualifications

Essential Duties and Responsibilities

• Analyze and apply missing patches to target systems, working with end users to validate vulnerability mitigation.
• Technically troubleshoot and resolve issues with Microsoft Windows and third-party application patches.
• Integrate vulnerability scan data from Rapid7 into patch planning and remediation strategies.
• Create and maintain dashboards and reports to track patch compliance and provide visibility to IT leadership and auditors.

Qualifications

• Experience: 5+ years of Windows 10 & 11 administration experience; expert-level skill set.
• Patch Management: 3+ years of experience in patch management.
• Organizational Skills: Ability to track patch remediation through resolution, manage multiple tickets simultaneously, and update tracking methods.
• Attention to Detail: Self-starter with strong attention to detail.
• Customer Service: Strong customer service skills and experience working directly with end users.

Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in De Pere,WI.
Application Deadline
This position is anticipated to close on May 20, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.