IT Engineer Co-Op

Job Description

The IT Engineer Co-Op role will provide technical support for the enterprise voice and data network to address client business requirements, provide support for out-of-service events and provide hardware support at our Enterprise datacenter. Guidance is provided by the Team Leader and/or senior Team members. The incumbent will complete routine requests to deliver voice and data network services including design, implementation and performance management, as well as related hardware, software and services required to provide business requirements and overall strategy.

This co-op position is located in downtown Cleveland, Ohio at our Corporate Headquarters. Long-term availability preferred (six months minimum). Position hours are flexible within Monday - Friday 8:00am - 5:00pm; part time (15-28 hours per week). No travel required for position.

Responsibilities

Essential Functions

Strategy & Planning
Contribute to process improvement plans.
Participate in planning routine software product maintenance.
Automate Infrastructure Services
Analyze, document, and recommend improvements to existing workflows, processes, and standards.

Acquisition & Deployment
Assist with the identification and implementation of solutions that provide enhanced functionality and value.
Deploy service solutions that simplify processes.

Operational Management
Perform routine tasks (address service requests related to DNS, IP, load balancer, telephony needs, datacenter; port configurations, capacity planning and network Moves, Adds and Changes deployments).
Monitor control systems (incident reports, alerts in Spectrum and WAN activity in Scrutinizer).
Handle open cases with vendors by utilizing the vendor tools. Such vendors include: AT&T, Verizon, Granite, and Cisco Viptela.
Replace failed hardware from our hardware depot / site reclaims. Open cases with vendors and ensure service levels are met. Follow procedures as defined for this process.
Measure and report on services rendered (monthly metrics and project status reports).
Report and compile network metrics that matter to the business.
Configure VoIP accounts within Cisco and Microsoft Teams for internal users.
Configure and manage weekly and monthly reports for Call Center teams.
Troubleshoot and work with internal customers on various network and phone issues.
Perform routine audits of datacenter equipment.
Install, move and decommission equipment from the enterprise datacenters.
Work with global remote sites on troubleshooting and replacement of UPS gear.

Incidental Functions
Assist with Change Management preparations and implementations.
Attend meetings in participation with the team.
Assist with other projects as may be required to contribute to the efficiency and effectiveness of the group.
Minimal travel may be required.

Qualifications

Minimum Requirements

Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must have a high school diploma or GED.
Must be currently enrolled in a university or college degree program actively working toward an Associate's degree or higher in Business Administration, Computer Science, Computer Engineering, Cybersecurity, Information Technology, Computer Systems Management, Mathematics, or Electronics and Instrumentation Engineering.

Preferred Qualifications

Have prior experience preparing and delivering presentations.
Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc.
Have at least one (1) year of experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook).
Have previous Internship and/or Co-Op experience in the Information Technology (IT) field.
Be a rising or current Junior or Senior in college at the start of the Internship.
Have previous Sherwin-Williams Internship or Co-Op experience.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.