Manager of IT (Hands-On Technical SME CRM, ERP, Analytics)

Manager of IT (Hands-On Technical SME CRM, ERP, Analytics)

Permanent (Hybrid or Remote)

140K (possible wiggle room)

Responsibilities:

• Administer, configure, and optimize Microsoft Dynamics 365 Customer Engagement (CRM) and Business Central (ERP) systems.
• Build, maintain, and enhance Power BI dashboards, reports, and analytics systems to eliminate third-party vendor dependency.
• Lead stabilization and documentation efforts for IT workflows across CRM, ERP, and Analytics platforms.
• Identify inefficiencies and proactively implement technical solutions that mitigate risks and enhance scalability.
• Collaborate cross-functionally with executive, sales, operations, and IT teams to ensure seamless technology integration.
• Operate with high autonomy, solving critical business and technical challenges without requiring constant oversight.
• Teach and delegate repeatable solutions to internal team members after stabilization efforts are complete.
• Support and promote a culture of continuous improvement, technical excellence, and proactive problem-solving.

Qualifications:

Required:

• 5+ years of hands-on expertise with Microsoft Power BI (dashboard development, data visualization, report optimization).
• Strong experience administering and configuring Microsoft Dynamics 365 Customer Engagement (CRM) and Business Central (ERP).
• Proficiency in Microsoft 365 ecosystems, including experience with GCC environments.
• Familiarity with APIs, Azure environments, and cloud integrations.
• Demonstrated ability to document workflows and create scalable IT solutions.
• Highly autonomous, resourceful, and execution-driven with strong cross-functional collaboration skills.

Preferred:

• Familiarity with federal IT compliance standards such as CMMC or ITAR.
• Power BI certification (e.g., PL-300).
• Experience working in defense, federal, or highly regulated environments.