Overview
Remote
$16 - $22
Full Time
No Travel Required
Skills
Attention To Detail
Communication
Customer Service
Data Entry
Database
Document Management
Filing
Management
Meta-data Management
Microsoft Office
Multitasking
Organizational Skills
Proofreading
Quality Control
Storage
Supervision
Switchboard
Training
Clarity
Job Details
The Call Firm, LLC is a business process outsourcing (BPO) company, meaning it provides these services to other businesses on a contract basis. This implies a need for an employee to be flexible and adaptable to different client requirements.
Telephone Operator II duties
As a Telephone Operator II, the employee is likely responsible for more than basic call handling, potentially including some supervisory or training tasks. This is a remote position.
Typical duties include:
- Managing communications: Operating a telephone switchboard to screen, direct, and route a high volume of incoming and outgoing calls for various clients.
- Providing information: Answering caller questions by accessing directories and databases for information about the client's business, hours, or services.
- Handling emergencies: Following established protocols for handling emergency calls and escalating them to the appropriate personnel.
- Providing customer service: Offering courteous and professional assistance to callers, which can include special requests, taking messages, or providing special assistance to those in need.
- Performing clerical tasks: This can include data entry, updating directories, proofreading, and sorting mail.
- Training and supervision: Providing guidance to new employees on call procedures, based on the "II" level of the role.
Scanner File Clerk duties
In the Scanner File Clerk portion of the role, the employee manages and organizes both physical and digital files. The tasks involve:
- Document preparation: Preparing physical documents and files for scanning, which includes sorting, organizing, and removing staples.
- Scanning and digitization: Operating high-speed scanners and associated software to convert large volumes of paper documents into digital files.
- Indexing and labeling: Accurately indexing and labeling digital files with metadata so they can be easily searched and retrieved.
- Quality control: Performing quality checks on scanned images to ensure accuracy, clarity, and completeness.
- Filing and storage: Organizing and storing digital files in a database or document management system according to company protocols.
- Data entry: Using data entry skills to input information into internal databases and spreadsheets.
- Confidentiality: Maintaining strict confidentiality when handling and processing sensitive client documents.
- Retrieving documents: Retrieving both physical and electronic documents for staff and clients when requested.
Job skills
This hybrid position requires a broad range of administrative and clerical skills. The most crucial skills include:
- Attention to detail: Essential for both processing calls and maintaining accurate digital and physical files.
- Technical proficiency: Familiarity with phone systems, scanners, databases, and general office software like Microsoft Office is required.
- Organizational skills: Strong ability to manage and organize information, both digitally and physically.
- Communication skills: Excellent verbal and written communication skills are needed to interact with callers and internal teams.
- Multitasking: The ability to handle a high volume of calls while also managing scanning and filing tasks.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.