UI/UX (Service Designer

  • Posted 1 day ago | Updated moments ago

Overview

Accepts corp to corp applications
Contract - W2
Contract - 6

Skills

ux design

Job Details

UI/UX (Service Designer)

Columbus OH only (5 days onsite)

As a Service Designer in supporting Legal & Regulatory Control Operations, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees' and customers' experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences.

Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base

Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users' needs

Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines

Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric

Nice to Have

  • Financial services experience
  • User experience research experience
  • Experience supporting enterprise applications for back-office specialists
  • Experience collaborating with architecture, product, technology, data, and business partners
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