Business Systems and Process Analyst

Modus21 is a Charleston, South Carolina based business and technology consulting firm specializing in solving complex business problems for global business and government clients. Our philosophy is simple provide value to our clients through the ability to streamline, measure, and improve their business processes via business intelligence and business architecture. Our expertise has proven highly successful in helping organizations recognize greater value by aligning their strategy and objectives to technology and execution.
What we are looking for in a successful candidate: You have a strong set of consulting skills and demonstrated leadership among clients and within your project team.
You are a team player. You value collaboration and promote positive relationships with team members. You strive to lift the skillset and level of yourself and those around you.

Responsibilities:
Elicit customer requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis Conduct fact-based analysis of the current state value stream(s) and interdependencies across value streams to inform current and future state end-to-end value stream maps
Ability to interpret customer business needs and translate them into application and operational requirements
Communicate and collaborate with both internal and external customers (I.e., developers, project managers and subject matter experts) to analyze information and requirements in order to deliver the required / associated process / technical specifications
Develop specifications and workflows according to standard templates, using Business Process Management Notation (BPMN)
Develop test plan(s) and test cases from specifications and workflows according to standard templates
Serve as the liaison between the customer, associated business units, technology teams and project teams
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
Ability to engage in multiple projects / efforts simultaneously
Requirements/Experience:
BA/BS/MS degree in related area
Strong analytical and project / product management skills
Strong presentation, customer interfacing, and experience working remotely (by phone, virtually, etc.)
Strong collaboration, interpersonal and organizational skills
Exceptional verbal, written and presentation skills
Familiarity with Business Process Management Notation (BPMN), Agile / Scrum Methodologies, and Model Based Systems Engineering (MBSE) are a plus