Overview
Remote
Up to $60
Contract - W2
Contract - Independent
Contract - 12 Month(s)
10% Travel
Skills
Product Management
Transportation industry
customer service industry
User Experience Research
Job Details
Job Title: Digital Product Management, DT&I / Project Manager Sr Location: Onsite Philadelphia Care Center; quarterly travel for PI Planning Duration: 12+ Months
Job Requirements:
- Strong understanding of Product Management, User Experience Research, and Design Thinking methodologies.
- Experience with governance, risk, regulatory oversight, and compliance.
- Transportation or customer service industry experience.
- Knowledge of IT, OT, Corporate tech, rail domain, or industrial technologies.
- Demonstrated success applying User Experience Research and Design Thinking to drive product strategy.?
- Experience managing experiences for internal and external customers in a complex environment like a Customer Care Center at the intersection of advanced digital technology and person-to-person interactions
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