Conversational Architects / Manager

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of 16 billion.

Get The Future You Want |

Title: Conversational Architects (Manager & Sr Manager level)

Locations: Multiple Location (Chicago, Dallas, New York, New Jersey, Nashville or Atlanta) - HYBRID (4days/Week - work from office) - FULL TIME

Please find the JD below:

We are looking for Conversational Architects (Manager & Sr Manager level) in multiple locations. We are open to consider candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.

Your role

• Total 10+ year of experience, 3+ years of experience designing and architecting conversational interfaces or virtual agents, preferably in the telecom domain.
• Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts
• Strong understanding of Google Cloud Platform architecture and services relevant to CCAS.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands on knowledge using Gen AI, Playbooks & CCAI Insights

Your skills and experience

• Bachelor s degree in computer science, Telecommunications, or related field.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.