Virginia Locals Only - Helpdesk Support Onsite North Chesterfield, VA

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Job Details

VSP - Help Desk Analyst 4 (765647)

Job Id: 765647

Role : Help Desk Analyst

Location: Onsite, Locals Only - 7700 Midlothian Tpke, North Chesterfield, VA 23235

Duration : 12 Months

Description:

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:

  • Become familiar with VSP services.
  • Answer questions from the public, business, government agencies and others.
  • Identify the root cause of problems and implement solutions by gathering and analyzing available information.
  • Track incoming calls and email requests for assistance.
  • Perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skill

Required / Desired

Amount

of Experience

Advanced computer skills are required that aligns with the Job Description

Required

8

Years


Ability to multitask and to determine root cause of problems and implement solutions,

Required

8

Years

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions

Required

8

Years


customer relations skills

Required

8

Years

good verbal and written communication skills

Required

8

Years


proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.