Overview
On Site
$60,000 - $65,000
Full Time
Skills
BIOS
Break/Fix
Computer Hardware
Data Retention
Epic
Firmware
IT Administration
Laptop
Microsoft Windows
Printers
Repair
Security Management
Storage
System Imaging
Job Details
Hi,
Job Title: Senior Service Technician
Location: Malden, MA
Job Description:
Evaluate, repair, and refurbish all break/fix PCs and laptops returned to I.S. Depot:
- Evaluate each returned break/fix item to determine proper course of action. Run integrated system diagnostics and check individual hardware components for common issues.
- Perform data retention procedure on previously deployed devices. Remove any storage device that could potentially need data retention and replace it with a clean storage device.
- Repair and refurbish each device that meets our current hardware standards and re-image with current Windows image and applications per Tufts Medicine specifications.
- When applicable, initiate and coordinate warranty repairs with the manufacturer.
- Prep devices that no longer meet Tufts Medicine standards for disposal, noting any components that may have been removed and/or repurposed.
II: Configure newly purchased PCs and laptops with standard Tufts Medicine OS image and apps:
- When applicable, configure deployment share and boot image with updated drivers for newly purchased PC and laptop models.
- Configure firmware/BIOS settings on new models, verifying that they are compatible with our deployment configuration.
- Image and configure newly purchased PCs and laptops with standard Tufts Medicine Windows image and standard apps.
III: Evaluate and repair Epic label printers and document scanners returned to I.S. Depot:
- Evaluate, repair, and test all Fujitsu document scanners returned to I.S. Depot by Desktop team.
- Evaluate, repair, and test all Honeywell thermal label printers returned to I.S. Depot by Desktop team.
- Initiate and coordinate warranty repairs on any damaged devices still under warranty.
IV: Maintain and update TDEPOT deployment share:
- Modify task sequences per Tufts Medicine standards if/when these require adjustments per IT administration.
- Periodically check for driver and application updates for items located on TDEPOT deployment share.
- Add/remove applications at the request of IT system and security admins as needed.
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