Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Business Continuity Planning
Change Management
Collaboration
Continuous Improvement
IT Service Management
KPI
Job Details
We are looking for a SAP Service Delivery Manager for our client in San Antonio, TX
Job Title: SAP Service Delivery Manager
Job Type: Contract
Job Description:
- 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement.
- Electric Utility experience is a plus but not mandatory.
- Manage all aspects of IT service delivery to meet SLAs and business objectives.
- Act as the main point of contact for customer and stakeholders on service matters.
- Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes.
- Monitor KPIs and service metrics, providing regular performance reports.
- Drive continuous improvement and service optimization initiatives.
- Lead, mentor, and manage service delivery teams.
- Coordinate cross-functional teams for smooth service and project delivery.
- Ensure compliance with security, regulatory, and contractual obligations.
- Manage risks related to service delivery and implement mitigation plans.
- Ensure coordination between Onshore and Offshore Teams.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.