Salesforce Lead -( Sales / Service cloud)

Roles & Responsibilities

• Translates business requirements into solutions that best leverage the Salesforce platform and various integrations.
• Act as the go-to Salesforce expert providing Salesforce technical advice, design direction, and leadership to all team members to advance the project.
• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary.
• Design, build, and configure applications that are highly functional, scalable, and easily maintained.
• Develop end-to-end Salesforce solutions including custom platform development (APEX, Triggers, Lightning Web Components, Visualforce) and external data integration (middleware tools, Salesforce APIs)
• Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and email Alerts.
• Assist in the estimation of work effort, determination of required resources and schedule development.
• Participate in peer code reviews and unit testing.
• Willing to work 50% of the effort on the user stories
• Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.
• Support post deployment activities including knowledge transfer, process documentation, and application bug fixes.

This list of duties is not intended to be all-inclusive and may be expanded to include other duties and responsibilities that the Authority may deem necessary from time to time and as the Authority's work and responsibilities demand.

PREFERRED QUALIFICATIONS

Education and Experience:

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience.
• Minimum of 10+ years of experience with Salesforce Service OR Sales Cloud Declarative development using Process Builder, Workflows, Lightning App Builder, etc.
• Minimum of 9 years of experience with Salesforce platform programming languages Visualforce, Lightning Web Components, APEX, SOQL, and SOSL.
• Knowledge and experience with Salesforce architecture and APIs, Salesforce security configuration, sharing rules and user management.
• Experience with Salesforce Community Portals
• Experience with the agile software development.
• Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
• Thorough understanding of Salesforce Deployment Process and tools.

Additional Consideration will be given:

• Hold and maintain SFDC certifications in relevant areas, keeping up with changes in Salesforce and expanding expertise as appropriate to career objectives.
• Preference for candidates who are Salesforce.com certified in the following areas:

Advanced Administrator
Certified Platform Developer I
Certified Platform Developer II
Service Cloud Consultant
Platform App Builder
Einstein Analytics and Discovery Consultant.

• Experience with integration tools like MuleSoft.

Interpersonal Key Skills:

• Experience collaborating with teams to improve processes that align with agency goals while demonstrating the ability to deliver excellent results and maintain a collegial work environment.
• Experience using verbal and written communication with internal and external users.
• Ability to work independently to analyze issues and resolve problems.