Product Manager - Operations

RESPONSIBILITIES:
A client with Kforce is seeking a Product Manager - Operations to join their team in Mountain View, CA.

Process Optimization and Scaling:
* Define, document, and standardize best practices for the full product lifecycle, including ideation, discovery, development, launch, and iteration
* Lead initiatives to improve product team efficiency, reducing time-to-market and increasing product quality
* Implement and manage product management tools and technologies, ensuring adoption and data integrity across the organization

Product Launch Readiness:
* Drive cross-functional alignment and readiness for all major product launches
* Develop and manage the launch playbook, ensuring all teams (Marketing, Sales, Support, Engineering) are prepared with necessary materials, training, and processes
* Establish and track key performance indicators (KPIs) for product launches and post-launch performance

Voice of the Customer (VoC) and Feedback Loop:
* Establish scalable processes for collecting, aggregating, and prioritizing customer feedback from various channels (Support, Sales, surveys)
* Work with Product Managers to translate customer and operational insights into actionable product improvements and roadmap decisions

Roadmap Management:
* Managing our internal roadmapping processes, assets and tooling including coordination potential new roadmap tool pilot
* Managing our external, customer-facing roadmapping processes, assets and tooling including training across all Sellers on how to use the assets to drive more deal closures

REQUIREMENTS:
* Bachelor's degree in Business, Computer Science, Engineering, or a related field
* 8-10+ years of experience in Product Management, Product Operations, Program Management, or a related operational role, preferably in a fast-paced technology company
* Exceptional leadership and change management skills, with the ability to influence cross-functional teams without direct authority
* Strong analytical and problem-solving skills, with an ability to distill complex data into clear, actionable insights
* Excellent written and verbal communication skills, capable of presenting complex operational concepts to executive leadership
* Proven track record of defining and implementing operational improvements that have resulted in demonstrable business impact
* Deep expertise in product development methodologies (Agile, Scrum, SAFe) and associated tooling (e.g., Airtable, Jira, Asana, Aha!)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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