Desktop Support Technician

  • Richmond, VA
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Telecom
AV
Desktop Support Technician
POTS
VoIP
Mobile
helpdesk
Ticketing
desktops
laptops
printers diagnostics
reconciliation
Troubleshooting
Inventory
Asset Management
Problem Solving
RTR
Remote Support
Reporting
Routing
Documentation
Laptop
Management
Mobile Devices
Printers
Soft Skills
Audiovisual
Backup
Cellular
Computer Hardware
Telecommunications
Conflict Resolution
Help Desk
Software Installation
Technical Support
Training

Job Details

Job ID: VA-777729

Onsite/Local Telecom/AV/Desktop Support Technician with POTS/VoIP/Mobile, helpdesk/Ticketing, desktops/laptops/printers diagnostics/reconciliation/Troubleshooting, and Inventory/Asset Management experience

Location: Richmond, VA (DGS)
Duration: 12 Months
Interview: In Person Only
Onsite is required.

Skills:
Telecommunications skills (POTS lines, VoIP, and cell) Nice to have
A/V Systems Support Nice to have
Helpdesk Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary Required 2 Years
Customer Oriented and Team Player Required 3 Years
Computer diagnostics and remediation Required 3 Years
Strong ability to effectively communicate Required 3 Years
Additional duties as needed. Required

Top Technical Skills:
Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

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