IT Support Technician I

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician I, you will be using your skills and expertise provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Responsibilities:

• Install, configure, and troubleshoot desktop and laptop computers, and network equipment.
• Provide basic technical support and guidance for software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Perform routine maintenance and upgrades on hardware and software systems.
• Respond to helpdesk tickets and resolve issues in a timely manner.

Qualifications You Must Have:

• Associate's Degree in a related field of study or Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.)
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education
• Team focused with the capacity for knowledge sharing

Qualifications We Prefer:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in a corporate IT environment.
• A+ Certification
• Network+ Certification
• Technical documentation skills

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:
This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.