Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 48 Month(s)
Skills
Data Center
Job Details
Job title: Resident Field Engineer
Location: Colorado Springs, CO, 80921
Duration: 48 Months
100% on Customer site
Work Schedule: M/F 8:00-17:00 Normal Business Hours
Summary:
As a Resident Account Support Field Engineer, you will be responsible for resolving hardware and infrastructure (servers, storage, and network) issues using system analysis techniques and procedures in support of customer s data centers.
Responsibilities:
- Analyze, troubleshoot, and resolve issues within IT infrastructure including Multi-Vendor Enterprise systems, servers, storage, and networking.
- Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
- Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
- Provide installation and or break/fix support, including component replacement and hardware troubleshooting, while following detailed instructions.
- Able to proficiently perform clearly defined data center support tasks with remote guidance.
- Demonstrate hands-on practical knowledge of systems and procedures.
- Operational management tasks including working to resolve escalations and clearing blocking issues to enable continued delivery of datacenter support activities.
Resident Responsibilities:
- When assigned as a resident, the CE shall perform other tasks as assigned and directed by the local customer. The assigned tasks will be consistent with the specific SOW governing the site.
Requirements:
- Must have a valid driver license, car insurance and mailing address. Must provide transportation to and from required work location at own expense.
- Able to work with a pallet jack and data center server lifting tools. Must be able to lift to 40 lbs and stand for extended periods of time without assistance.
- Must be able to pass a background check.
- Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
- Requires good understanding of the general/technical aspects of the job.
- Must be familiar with basic Microsoft Office products.
- Must possess written and verbal communication skills.
- Must be organized and able to document daily activities.
- Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
- Ability to work both solo and within a team structure.
Experience & Education:
- High School Diploma or GED equivalent.
- A basic understanding of Storage theory, Server layout and Network concepts is a plus.
- 1-3 years of technical experience is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.