Overview
On Site
$50 - $55
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)
Skills
LSRs
troubleshoot
mailbox
CLLI codes
CLEC
Local Service Request
telecom operations
Telecom
Job Details
Position: Telecom Operations Specialist
Location: Dallas or Atlanta (Onsite)
Job Description:
- Manage the ILEC Meet-Point Mailbox, processing ~400 monthly requests for circuit information between CLLI codes
- Respond to customer requests for meet-point information, perform redesigns, and help establish new meet-points
- Operate the XML mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity
- Create CLEC test and production APPL IDs to facilitate customer order submissions
- Coordinate and facilitate calls among test managers, IT, and customers for platform testing, troubleshooting, and migrations
- Understand circuit provisioning, CLLI codes, and mailbox operations
- Bachelor's degree strongly preferred, or 5 8 years of experience in telecom operations, customer service, or technical support
- Strong organizational and multitasking abilities
- Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes
- Skilled in technical troubleshooting and customer communication
- Ability to manage and prioritize high-volume requests in a fast-paced environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.