Overview
On Site
Full Time
Skills
Application Support
Front office
Back office
Technical Support
Leadership
Commodities
Data
Confluence
SAP BASIS
Job Details
This position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems.
- Enhance, support and maintain the firm's Commodities front, middle and back-office systems
- Work as a part of the global Application Support team based in Chicago, New York, London, San Francisco, Hong Kong and Singapore
- Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
- Document common support issues, trade flows and procedures on Confluence
- Roll out, setup, and educate end-users on new product implementations
- Support other geographic locations e.g., monitor jobs running overnight in Asia, Europe and US.
- Work with external vendors technical support teams to resolve issues and deliver strategic enhancements
- Provide escalation support for other regions, including evenings and weekends, on a rotational basis