IT Technician - Tier 1 (Windows 10/11 Consultant)

Job Details

SNI Technology's client located in Colorado Springs, CO, is seeking to hire a talented IT Technician - Tier I for an exciting, full-time, 3-month (temporary) contract position. Please note this is a fully onsite position and work from home/remote work options will not be provided.

General Purpose
Install, maintain, and repair customer approved hardware and software; provide first-level technical and troubleshooting assistance to customer incidents and requests, all in a manner that builds customer trust and confidence in the organization.

Essential Duties and Responsibilities:

• Builds teamwork and company culture by being positive, professional, collaborative, and ethical


• 
  Basic troubleshooting, researching, implementing & optimizing resolutions to customer incidents and requests.


• Provides remote & onsite technical assistance and training to client end users.


• Provides excellent customer service to clients and communicates effectively with clients via email, phone and ticketing system.


• Escalates work to leadership and/or higher-level tech when assigned work cannot be resolved in a timely manner.


• Accurately documents work performed, customer interaction and time worked in Ticketing System. Closes tasks & tickets timely.


• Creates and maintains client documentation in the document retention system.


• Recognizes opportunities to improve clients' technical environment, the organization's technical environment & business practices and procedures. Communicates improvements to leadership.


• Consistently meets utilization goals.


• Follows best practices in accordance with security guidelines, CMMC and HIPAA to protect client and the company data and passwords.


• Performs on-call duties as required in the on-call rotation.


• Drives company owned vehicle when going onsite to a client's location or conducting other company business.


• Performs all other duties as assigned.

Job Qualifications
Knowledge, Skills, and Abilities:

• 
  Basic working knowledge & troubleshooting experience in technical tools outlines in the Experience section.


• Knowledge of how an IT ticketing environment operates


• Basic critical thinking, problem solving & technical troubleshooting skills (required)


• Strong documentation skills (required)


• Excellent customer service skills (required)


• Ability to communicate effectively, both orally and in writing (required)


• Strong ability to embrace & gain competence in new technologies (required)


• Ability to adapt to changes in task priorities (required)


• Organizing & time management skills (required


• Ability to build strong working relationships internal and external to the organization (required)


• Ability to apply common sense understanding to carry out instructions furnished in written or oral form


• Ability to perform all duties and responsibilities in a timely and effective manner in accordance with policies, programs, and guidelines to achieve the overall objectives of the position

Education or Formal Training

• Associate degree in Computer Science or related field, or equivalent combination of related education and experience


• A+ Technology Certification or equivalent combination of related training and experience


• Other relevant certifications are an advantage

Experience Required:

• Minimum of 2 years' IT experience


• Service Desk and remote support experience


• 1 year of experience working with:

• Microsoft & Apple operating systems


• Microsoft 365 cloud services


• Microsoft Office Applications


• Active Directory User Management


• G-Suite Administrative Console


• VPN Client


• Mapping Server File Share Drives


• Printers/Scanners


• Windows/Mac Applications


• Desktop Setups

• Basic working-level experience with the following:
  
  


• Private & public cloud environments


• Network troubleshooting


• Wireless


• Internet security & data privacy policies


• Azure


• VoIP and PBX systems


• User and Server File Restores


• Mobile device management


• Camera system infrastructure


• QuickBooks, Sage, or other financial applications


• Vendor RMAs (Warranty Process)


• Other client business specific technology


• Email trace & spam filters


• Remote Desktop

Experience working in a fast-paced, high pressure work environment with multiple time critical tasks simultaneously (required).

Must have a valid Colorado Driver's License with a clean driving record and background checks (required). Compensation Range
The compensation for this position is in the range of $23 to $26 per hour during the 3-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience - please talk with your recruiter to learn more.