Overview
On Site
USD 29.00 - 34.52 per hour
Full Time
Skills
Startups
Finance
Collaboration
Accounts Payable
Accounts Receivable
Affinity Propagation
Augmented Reality
Issue Tracking
Customer Support
Technical Support
Product Engineering
SaaS
NetSuite
Intacct
QuickBooks
Microsoft
Accounting Software
Management
JIRA
Salesforce.com
Zendesk
Communication
Customer Experience
Project Management
SQL
Database
Data Analysis
Authorization
Insurance
MAGIC
HMO
PPO
FSA
Life Insurance
LinkedIn
YouTube
Recruiting
Privacy
Job Details
Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
Let's give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Technical Support Specialists are in a unique and exciting position as the bridge between customers, Accounts Payable/Accounts Receivable (AP/AR) and Spend & Expense Product teams. They're responsible for assisting customers, troubleshooting and reporting bugs, communicating with Customer Support about software releases, and providing feedback to Product from customers. Technical Support Specialists take ownership of all technical issues within the product and work with Product & Engineering to resolve quickly. They're experts in their field and generate excitement for the features covered. They work cross functionally with many teams, not limited to - Inbound Support, Operations, Development, and Product.
We'd love to chat if you have:
Visa Sponsorship: Please note that this position is not eligible for have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated hourly range for this role is noted below for our office location in San Jose, CA. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range
$29-$34.52 USD
The estimated hourly range for this role is noted below for our office location in Draper, UT. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper UT pay range
$24.67-$29.33 USD
What's in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
Let's give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Technical Support Specialists are in a unique and exciting position as the bridge between customers, Accounts Payable/Accounts Receivable (AP/AR) and Spend & Expense Product teams. They're responsible for assisting customers, troubleshooting and reporting bugs, communicating with Customer Support about software releases, and providing feedback to Product from customers. Technical Support Specialists take ownership of all technical issues within the product and work with Product & Engineering to resolve quickly. They're experts in their field and generate excitement for the features covered. They work cross functionally with many teams, not limited to - Inbound Support, Operations, Development, and Product.
We'd love to chat if you have:
- Experience collaborating with product, engineering, and internal customer experience teams
- Experience working directly with customers to resolve technical issues
- Computer proficiency and SaaS troubleshooting skills
- Understanding of accounting software integration principles and sync logic (NetSuite, Intacct, QuickBooks, and/or Microsoft accounting software)
- Experience with ticket management systems - Jira, Salesforce, or Zendesk are a plus
- Demonstrated ability to proactively identify and ask clarifying questions regarding technical issues or customer feedback, ensuring clear communication between Product and Engineering teams.
- Ability to prioritize customer experience by efficiently troubleshooting and collaborating with cross-functional teams to address customer feedback and technical issues
- Project management experience is a plus
- Basic experience using SQL to query and navigate databases for troubleshooting or data analysis
Visa Sponsorship: Please note that this position is not eligible for have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated hourly range for this role is noted below for our office location in San Jose, CA. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
San Jose pay range
$29-$34.52 USD
The estimated hourly range for this role is noted below for our office location in Draper, UT. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper UT pay range
$24.67-$29.33 USD
What's in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.