Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
CMDB
ITIL
Job Details
Role : CMDB Senior Business Analyst
Location : Austin Texas
Duration : 12 Months
Note -
Position Will be 3 Days Onsite and 2 Days Remote
Only TX Candidates Who are ok with Hybrid Work
ITIL 4 Foundation certification - Must need
Only TX Candidates Who are ok with Hybrid Work
ITIL 4 Foundation certification - Must need
Candidates Must Have Previous Experience with Any State
Job Details :
The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy
Minimum Requirements:
The configuration manager oversees the configuration management process, as a key function within the IT Service Management team, ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications, managing configuration changes, and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations, infrastructure, applications, and ITSM teams to guarantee that everyone is aligned with the CM strategy
Minimum Requirements:
- Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & policies.
- Excellent problem-solving and critical thinking skills and a strong attention to detail.
- Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
- Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
- Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
- 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
- ITIL 4 Foundation certification
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