Customer Communication Technical Lead

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Job Title

Customer Communication Technical Lead

About your role:

We are seeking a highly experienced and hands-on CCM technical Lead to serve as a subject matter expert and thought leader across our composition teams. The ideal candidate is a master of composition practices and will drive engineering excellence through coaching, consulting, and inspecting code quality across our projects.

This role is critical to upholding the technical standards of our CCM practice, ensuring best practices are consistently followed in coding, CI/CD implementation, and unit testing..

What you'll do:

• Serve as the go-to expert in CCM development across multiple teams and projects.
• Provide technical leadership and mentorship to developers of all levels.
• Review and inspect code across teams, ensuring alignment with internal standards, industry best practices, and architectural goals.
• Guide and enforce standards for unit testing, test-driven development (TDD), behavior-driven development (BDD), and code quality metrics.
• Evaluate and optimize CI/CD pipelines to ensure efficient and reliable build, test, and deployment processes.
• Drive continuous improvement in code performance, maintainability, and scalability.
• Conduct code walkthroughs, brown bag sessions, and technical workshops for ongoing developer enablement.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 8+ years of professional software development experience with deep expertise in CCM development. Quadient and OpenText Estream
• Proven experience as a technical lead or principal engineer within an agile, product-oriented development environment.
• Advanced knowledge of unit testing frameworks (JUnit, Mockito, etc.) and experience driving TDD culture.
• Expertise with CI/CD tools such as Jenkins, GitLab CI, GitHub Actions, or similar.
• Experience with containerization (OpenShift) and cloud deployment (AWS, Azure, or Google Cloud Platform) is a plus.
• Excellent communication skills and ability to collaborate and influence across distributed teams.
• Proven ability to audit and improve software quality across a broad base of developers and applications.

Experience that would be great to have:

• Experience in the financial services industry
• Contributions to open-source React projects or technical publications (e.g., blogs, talks, white papers).
• Experience introducing static analysis tools and code quality gates (e.g., SonarQube, PMD).
• Familiarity with performance profiling tools and techniques.
• Exposure to Agile/SAFe methodologies.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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