Overview
On Site
$24.22 - $32.78 hourly
Contract - W2
Contract - Temp
Skills
Laptop
Network
Issue Tracking
Collaboration
Management
FOCUS
Mentorship
CompTIA
Network+
Microsoft Certified Professional
Remote Support
Computer Hardware
Communication
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Washington, DC that is seeking a Mid Level Desktop Engineer.
Responsibilities:
* Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues
* The Desktop Engineer will respond to and manage escalated support tickets, ensuring timely resolution
* Install, configure, and maintain software and hardware components
* Assist in the setup and support of network-related issues
* Document support processes and resolutions in the ticketing system
* Collaborate with other IT teams to resolve issues and improve support processes
* Maintain knowledge of current IT trends and technologies
* Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive
* The Desktop Engineer will mentor and train junior support staff
* Participate in IT projects and initiatives, contributing technical expertise
REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, or a related field
* Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
* 2-4 years of experience in desktop support or a related IT role
* Strong understanding of computer hardware, software, and networks
* Experience with M365 administration, specifically Teams, SharePoint, and OneDrive
* Ability to troubleshoot and resolve advanced technical issues
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Experience with Mac support and troubleshooting or experience with Jamf a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Washington, DC that is seeking a Mid Level Desktop Engineer.
Responsibilities:
* Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues
* The Desktop Engineer will respond to and manage escalated support tickets, ensuring timely resolution
* Install, configure, and maintain software and hardware components
* Assist in the setup and support of network-related issues
* Document support processes and resolutions in the ticketing system
* Collaborate with other IT teams to resolve issues and improve support processes
* Maintain knowledge of current IT trends and technologies
* Administer and manage M365 services, with a focus on Teams, SharePoint, and OneDrive
* The Desktop Engineer will mentor and train junior support staff
* Participate in IT projects and initiatives, contributing technical expertise
REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, or a related field
* Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
* 2-4 years of experience in desktop support or a related IT role
* Strong understanding of computer hardware, software, and networks
* Experience with M365 administration, specifically Teams, SharePoint, and OneDrive
* Ability to troubleshoot and resolve advanced technical issues
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Experience with Mac support and troubleshooting or experience with Jamf a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.