Overview
On Site
USD 19.50 - 21.00 per hour
Contract - Independent
Contract - W2
Skills
Technical Support
Computer Hardware
Collaboration
Testing
Regulatory Compliance
Reporting
Management
Emerging Technologies
Microsoft Windows
Operating Systems
Disk Imaging
Problem Solving
Conflict Resolution
Help Desk
Documentation
Communication
iPad
Repair
Project Coordination
Adaptability
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst I to join our client's team in Lebanon, Tennessee! In this long-term contract role, you will provide Tier II technical support to end-users, focusing on resolving complex issues and ensuring seamless device functionality. This position offers an excellent opportunity to showcase your problem-solving skills while supporting a dynamic environment.
Responsibilities:
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst I to join our client's team in Lebanon, Tennessee! In this long-term contract role, you will provide Tier II technical support to end-users, focusing on resolving complex issues and ensuring seamless device functionality. This position offers an excellent opportunity to showcase your problem-solving skills while supporting a dynamic environment.
Responsibilities:
- Provide Tier II technical support to end-users, troubleshooting and resolving hardware, software, and connectivity issues.
- Assist in maintaining and configuring devices, including imaging computers and ensuring proper installation of operating systems.
- Perform diagnostics and repairs for iPads and other devices to guarantee optimal functionality.
- Document and track support requests using help desk ticketing systems to ensure timely resolution.
- Collaborate with team members to identify recurring issues and propose solutions to improve support processes.
- Offer guidance and technical expertise to users, ensuring a clear understanding of system updates and usage.
- Conduct testing and verification of devices post-repair to confirm operational compliance.
- Manage and update Windows 10 systems, ensuring they meet organizational standards.
- Provide feedback and reporting to management regarding system performance and user issues.
- Stay updated on emerging technologies and best practices to enhance support capabilities.
Requirements
- Proficiency in supporting Windows 10 operating systems.
- Hands-on experience with computer imaging and device configuration.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- Familiarity with help desk ticketing systems and documentation processes.
- Excellent communication skills to effectively assist and guide end-users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of iPad troubleshooting and repair processes.
- Commitment to long-term project support and adaptability to evolving technical needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.