DevOps Engineer with Application Support experience

JD- Application Support engineer requirements [DevOps, SRE, AWS]

Key responsibilities:

Provide operational support in a 24/7 team environment, primarily covering the Easter Standard Time [EST] shift. Candidates must demonstrate flexibility to work other time zones and shifts when needed, including weekends or non-standard hours, to ensure continuous team coverage. While we value empathy for work-life balance, adaptability and responsiveness during peak demand and critical incidents are essential.

Incident management, change management and release management for production and lower environments.

Collaborate closely with cross-functional teams and clients across US and international time zones.

Perform hands-on troubleshooting , monitoring and technology support for payments platform.

Write scripts, queries and automation Unix, database (RDS, Postgres, Oracle), Terraform, AWS.

Support centralized, co-located team operations in Jersey City.

Assist in onboarding new technologies and integrating anomaly detection platforms.

Participate in regular, in-person interviews, team reviews, and probation evaluation exercise.

Must have criteria:

Experience: Minimum 7-8 years in the technology domain, ideally in financial services or payment systems.

DevOps & SRE: Strong hands-on ability, deep understanding of release, incident and Change management.

Technical skills:

• Advanced AWS experience (Certification is a plus), hands-on with RDS, Postgre, Oracle.
• Proficient in Terraform and HashiCorp toolsets.
• Strong Unix/Database scripting ability.

Operational Flexibility: Willing and able to support round-the-clock operations, including weekends and overnight shifts as needed.

Communication & Attitude: Outstanding verbal and written communication, resilient and pro-active under pressure, positive team player.

Location: Willingness to work onsite five days a week in Jersey City.

Nice to have skills:

Experience with Anomaly detection, AI integrations, or Machine learning.

Knowledge of blockchain platforms or related technologies.

Exposure to financial compliance norms and multi region client engagements.

Prior work in payments or relevant fintech environments.