Tax System Program Manager

Position: Tax System Program Manager

Location: Baltimore, MD

Duration: 12+ Months

Job Description:

The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the client. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization. This role requires a leader who can navigate the complexities of a large public sector environment, manage diverse stakeholder interests, and ensure the program delivers on its objectives of improved efficiency, enhanced constituent services, increased revenue capture, and robust compliance.

Responsibilities:

• Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
• Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and Council.
• Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
• Financial Oversight: Manage the multi-million-dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
• Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT and the public. Proactively manage expectations and build consensus.
• Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
• Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
• Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
• Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.

Minimum Education and Experience Requirements:

• Technical background including a bachelor’s degree in computer science, Information Technology, or related field. Equivalent work experience will also be considered.
• Program Management – 5 years
• Progressive experience in managing large scale, complex technical transformations – 10 years
• Experience in financial systems is preferred
• Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.

Required Skills, Knowledge, and Abilities:

• Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy.
• Demonstrated knowledge of popular SDLC models, process, deliverables, and Application.