Epic Technical Specialist (Sr Consultant MIS Lvl B), Revenue Cycle Corporate App

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.
• Remain up-to-date with Epic software development by reviewing release notes and participating in Epic-led webinars, which will help in maintaining and enhancing expertise through continuous learning.
• Work with the team on various components of the Epic system, including Cadence, Prelude, Referral, and Work queue builds. This collaboration might also involve working with other Epic application teams to ensure optimal performance and integration.
• Attendance at stakeholder meetings as required, to discuss new or ongoing optimization projects to which you have been assigned.
• Create statistical reporting based on end user needs within the Epic module assigned.
• Ability to complete demonstrations, and give effective presentations.
• Develop status reports for submission to leadership.
• Provide technical and analytic expertise for the development of the Revenue Cycle System.
• Responsible for the daily monitoring and issue resolution of any system related issues reported by end users; will require daily usage of the ESD Service Now application.
• Interview end users, stakeholders, and project sponsors in order to assess business needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
• Define external interfaces, constraints, quality issues and other non-functional requirements.
• Ensure that all quality standards comply with internal policies and industry standards.
• Document changes to baseline requirements through standard change control process.
• Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
• Perform end user and application support functions including problem solving and resolution of application function defects.
• Participate and lead in special projects as required.
• Due to the responsibilities of your position, you may be required to work beyond your regularly scheduled hours.
• Perform other duties as required
• Epic certification/proficiency must be maintained and up to date including CEE's and NVT trainings to retain employment
• This role is approximately 80% remote and up to 20% onsite. The selected candidate must be able to come into the office to perform required work within 48 hours of notice. This may be subject to change

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

• Applicable certification or proficiency required*
• Baccalaureate Degrees required or applicable experience
• Master's Degree preferred

Knowledge, Skills, Abilities and other Requirements:

• At least 2 full life cycle implementation, other implementation of systems, major system upgrade, or application preferred

Years of Experience:

• Minimum of 1-year Healthcare Management Experience (Clinical, Technical or Administrative) required
• Minimum of 3 years' experience with EPIC certification required for Epic titles only
• Application knowledge and experience with appropriate application required for Epic titles only

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.