Overview
On Site
USD 75,000.00 - 90,000.00 per year
Full Time
Skills
Network Support
Recruiting
Coaching
Help Desk
Incident Management
Database
Regulatory Compliance
Loss Prevention
Reporting
Policies and Procedures
Business Analysis
OFAC
AML
Financial Services
Citrix
Cloud Computing
Enterprise Resource Planning
Firewall
Active Directory
Auditing
Technical Support
Backup
Computer Hardware
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are offering an exciting opportunity for a Manager of Technical Support in the Financial Services industry, located in McAllen, Texas. The role involves overseeing Help Desk support personnel, assisting with various hardware and software problems, network support, and password issues for end users. It also requires managing the hiring, daily activities, coaching, evaluating, and counseling of reporting staff.
Responsibilities:
Oversee and coordinate first line support to bank employees and troubleshoot computer end user issues.
Assist help desk personnel with resolving various hardware and software problems.
Manage daily activities of reporting staff, including hiring, coaching, evaluating, and counseling.
Follow up with internal customers to ensure satisfactory completion of Help Desk calls.
Document and maintain a record of Help Desk calls in the incident management database.
Oversee Items Processing personnel to ensure efficient operation and quality service.
Maintain compliance with departmental policies, procedures, and ensure integrity and security of sensitive customer information.
Stay updated with internal risk controls, loss prevention, and report suspicious or unusual customer activity per Bank policy.
Maintain knowledge and comply with all federal and state laws and regulations, and all established Bank policies and procedures.
Ensure adherence to all rules, regulations, and laws as they apply to BSA/OFAC/AML by the respective department personnel. Applicants must be eligible to work in the U.S.
Requirements
Applicant must have a minimum of 5 years of experience in a technical support role within the Financial Services industry.
Proficiency in managing Citrix Technologies is a requirement for the role.
Candidate should have extensive knowledge and experience with Cloud Technologies.
Familiarity with ERP - Enterprise Resource Planning is essential.
Ability to design and implement ERP Solutions is required.
Applicant should possess expertise in Firewall Technologies.
Experience with Active Directory is a must for the candidate.
Proven skills in Auditing within a technical support setting are necessary.
Candidate must be adept at managing Backup Technologies.
Proficiency in Computer Hardware is required for the role.
Experience in managing and executing Deployments is a crucial aspect of the role.
Call today for Immediate Consideration!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a Manager of Technical Support in the Financial Services industry, located in McAllen, Texas. The role involves overseeing Help Desk support personnel, assisting with various hardware and software problems, network support, and password issues for end users. It also requires managing the hiring, daily activities, coaching, evaluating, and counseling of reporting staff.
Responsibilities:
Oversee and coordinate first line support to bank employees and troubleshoot computer end user issues.
Assist help desk personnel with resolving various hardware and software problems.
Manage daily activities of reporting staff, including hiring, coaching, evaluating, and counseling.
Follow up with internal customers to ensure satisfactory completion of Help Desk calls.
Document and maintain a record of Help Desk calls in the incident management database.
Oversee Items Processing personnel to ensure efficient operation and quality service.
Maintain compliance with departmental policies, procedures, and ensure integrity and security of sensitive customer information.
Stay updated with internal risk controls, loss prevention, and report suspicious or unusual customer activity per Bank policy.
Maintain knowledge and comply with all federal and state laws and regulations, and all established Bank policies and procedures.
Ensure adherence to all rules, regulations, and laws as they apply to BSA/OFAC/AML by the respective department personnel. Applicants must be eligible to work in the U.S.
Requirements
Applicant must have a minimum of 5 years of experience in a technical support role within the Financial Services industry.
Proficiency in managing Citrix Technologies is a requirement for the role.
Candidate should have extensive knowledge and experience with Cloud Technologies.
Familiarity with ERP - Enterprise Resource Planning is essential.
Ability to design and implement ERP Solutions is required.
Applicant should possess expertise in Firewall Technologies.
Experience with Active Directory is a must for the candidate.
Proven skills in Auditing within a technical support setting are necessary.
Candidate must be adept at managing Backup Technologies.
Proficiency in Computer Hardware is required for the role.
Experience in managing and executing Deployments is a crucial aspect of the role.
Call today for Immediate Consideration!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.