Service Now Developer

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a ServiceNow Developer to join our team in Pittsburgh, Pennsylvania.

Role Overview:

We are seeking an experienced ServiceNow Developer with 7-10 years of expertise in ServiceNow development and administration, specifically within the healthcare domain. The role will be 80% development-focused and 20% administration-focused, requiring strong technical skills, integration experience, and knowledge of healthcare IT processes.

Key Responsibilities

Development (80%) :

• Design, configure, and customize ServiceNow applications (ITSM, ITOM, HRSD, CSM, Healthcare Service Management).
• Develop business rules, client scripts, UI actions, UI policies, script includes, and Flow Designer workflows.
• Create custom applications using App Engine Studio to support healthcare workflows.
• Implement integrations with healthcare systems (Epic, Cerner, Allscripts) via REST/SOAP APIs, LDAP, JDBC.
• Build HIPAA-compliant workflow automations and orchestration solutions.
• Collaborate with healthcare IT teams to implement ITIL-based processes for clinical and non-clinical environments.
• Provide technical leadership, mentor junior developers, and support solution design discussions.

Administration (20%)

• Manage users, groups, roles, and access controls.
• Perform platform maintenance, including instance upgrades, patching, cloning, and troubleshooting.
• Monitor system performance and apply fixes to maintain platform stability.Maintain CMDB accuracy, Service Catalog configurations, and SLA definitions.
• Enforce HIPAA/HITECH security and compliance standards for PHI/PII data protection.

Required Skills & Experience

• ServiceNow Development (7-10 years): Strong hands-on experience in customization and module development (ITSM, ITOM, HRSD, CSM, Healthcare Service Management).
• Programming & Scripting (6-8 years): Expertise in JavaScript, Glide API, Jelly, AngularJS, and Flow Designer.
• Integrations (5-7 years):Proven experience integrating ServiceNow with EHR/EMR systems (Epic, Cerner, Allscripts) using REST, SOAP, JDBC, LDAP.
• Automation & Orchestration (5-7 years): Workflow automation, orchestration, and HIPAA-compliant healthcare process design.
• Healthcare IT Processes (5+ years): Adapting ITIL processes (Incident, Problem, Change, Asset, CMDB) to healthcare environments.
• System Administration (4-6 years): User/role management, upgrades, patches, cloning, and CMDB/catalog management.
• Security & Compliance (5-7 years): Implementing HIPAA/HITECH standards, PHI/PII encryption, and secure access controls.

Education Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (required).
• Master's degree in Information Systems, Healthcare IT, or related discipline (preferred).
• Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA) - Required.
• ServiceNow Certified Implementation Specialist (CIS - ITSM / Healthcare).
• ServiceNow Certified Application Developer (CAD).ITIL v4 Foundation Certification.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($60 - 65/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.