Overview
On Site
Hybrid
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Knowledge
Change
Problem
Service Catalog
3+ years of experience as a ServiceNow Administrator or Developer
ServiceNow Certified System Administrator (CSA) Required
Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion
particularly with Public Sector Digital Services or other ServiceNow modules.
Strong understanding and hands-on experience with the ITSM module (Incident
Experience with JavaScript
Glide scripting
and ServiceNow APIs.
Job Details
MUST : ServiceNow Certified System Administrator (CSA) Required with Public sector or Medicaid experience
Job ID : 144141
Role: ServiceNow Administrator
Location: Walter Sillers Building, 550 High Street, Jackson, MS 39201 and Remote
Yes, at least once quarterly must be in office unless otherwise coordinated with supervisor
Contract Role
Job description:
Required Skills/Experience:
3+ years of experience as a ServiceNow Administrator or Developer. ServiceNow Certified System Administrator (CSA) Required. Experience in a public sector or Medicaid environment. Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules. Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.). Experience with JavaScript, Glide scripting, and ServiceNow APIs. Familiarity with ServiceNow update sets, scoped applications, and integrations. Ability to work independently and manage multiple priorities. Excellent communication and documentation skills.
Description of the job functions the contractor will be expected to perform.
Scope of Work: The ServiceNow Administrator/Developer will be responsible for:
System Administration - Serve as the primary administrator for the ServiceNow ITSM module. Monitor system health, performance, and functionality. Manage user roles, groups, and permissions. Ensure adherence to platform governance, change control, and development standards.
Break/Fix Support - Troubleshoot and resolve technical issues within the ITSM module. Conduct root cause analysis for incidents and implement permanent fixes. Manage incident and request queues related to ServiceNow issues.
Development & Configuration - Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
Develop and maintain integrations with other systems, as needed. Create and maintain reports and dashboards.
Enhancements & Continuous Improvement Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform. Provide recommendations for improvements and enhancements to existing ITSM workflows and features. Prepare for future module implementations (e.g., Public Sector Digital Services).
Training & Documentation - Create and maintain system documentation and user guides. Train internal staff on use and capabilities of the ServiceNow ITSM module.
Collaboration & Planning - Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources. Participate in roadmap discussions and assist in planning future ServiceNow expansions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.