Technical Support Engineer - Integrations

Overview

Hybrid
$30 - $35
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Web Services
SOAP
REST
Network
Scripting
Python
Shell
JavaScript
Relational Databases
MySQL
Oracle
Active Directory
Authentication
SSO
Email Configuration
Email Maintenance
Portuguese

Job Details

Job Title: Technical Support Engineer - Integrations
Location: Orlando, FL

Skills: What you will need to be successful in this role: Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
Knowledge on WebServices (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Hands-on experience exporting/importing data between separate systems
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in anybi-directional, integration between two systems
Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files including tools like Splunk
Important Notes:
Integrations gets a mix of issue types that typically center around there broad topics: Email Configuration and Maintenance (Not just Outlook App)
SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions).
Web Services
Scripting /Rest API
database issues
Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that have some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
Non-negotiable items that a candidate must have to be successful in this role? Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language
What backgrounds/skills can we be more flexible with that can be learned on the job? SSO and authentication, Email protocols and servers
What are your nice to have skills? Portuguese Speak/Write skill is preferred but NOT mandatory.
What will the interview process look like? First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

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