IT Support Specialist (PC , Mobile & BioPharma Environment- MUST)_Lexington/Cambridge, MA (Onsite)

Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

JOB TITLE : IT Support Specialist Bio Pharma Environment

LOCATION: Lexington/Cambridge, MA (onsite)

TYPE: Contract (1+Yrs)

RATE : $40 per hour on W2 (Without Benefits)

JOB DESCRIPTION:

Top 3 Must-Have Skills:

1. PC & Mobile Device Support

2. Microsoft 365 (O365), Exchange Online & Azure Support

3. Experience in a BioPharma or Regulated Environment

Job Summary:

We are seeking an experienced IT Support Specialist to provide comprehensive technical support for end users in a dynamic biopharma research and office setting. This role focuses on PC, mobile device, and Microsoft 365 support, with exposure to tools used across R&D, lab-adjacent environments, and corporate operations.

Key Responsibilities:

• Provide desk-side and remote support for end users (Windows OS, Microsoft 365, Exchange Online, Azure)

• Support mobile devices (iOS) and manage via MDM platforms

• Troubleshoot end-user systems, network issues, VoIP, printers, and conference room AV equipment

• Configure and maintain Active Directory, Office 365, and Azure user accounts

• Manage incidents and requests via ITSM tools (e.g., FreshService)

• Participate in IT projects and lead initiatives under the direction of the Sr. IT Helpdesk Manager

• Create technical documentation and user training materials

• Perform hardware decommissioning and Windows OS/application installation

• Collaborate with internal teams and external vendors on new technology rollouts

• Participate in weekend on-call rotation as needed

Required Qualifications:

• 3+ years of IT support experience in a corporate or bio pharma environment

• Strong knowledge of Microsoft 365 (Exchange Online, Teams, One Drive, Outlook)

• Experience with Active Directory & Azure AD administration

• Hands-on experience with iOS and mobile device troubleshooting

• Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking

• Familiarity with endpoint protection (e.g., Trellix) and system imaging (e.g., SmartDeploy, Automox)

• Excellent problem-solving and communication skills

• Ability to work independently and within a team

• Customer-first mindset with a proactive approach to support and documentation

Preferred Qualifications:

• Experience in pharmaceutical or regulated environments (GxP knowledge a plus)

• Experience with ITSM tools (Fresh Service preferred)

• Audio/Visual system support for meeting rooms

• Experience configuring Windows-based software via distribution tools

///////Any query please reach on four zero eight five five zero one two eight seven****//////////