Senior AWS Connect Developer

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship

Skills

AWS
CRM
Contact Center Developement

Job Details

Role: Senior AWS Connect Developer

Location: Remote (requires on-site in Dallas, TX, three times per year)

Duration: 1-year open-ended Contract (no contract maximum)

Must Have: contact center developer background.

Role Summary

We are seeking experienced AWS Connect Developers to join our enterprise team as we launch a greenfield implementation of Amazon Connect. This role is critical in designing, developing, and deploying scalable contact center solutions that integrate seamlessly with our existing systems and deliver exceptional customer experiences.

Required Skills & Experience

3+ years of hands-on experience with Amazon Connect in enterprise environments.

Strong proficiency in AWS services: Lambda, S3, DynamoDB, CloudFormation, IAM, CloudWatch, etc.

Experience with contact center technologies: IVR, CTI, call routing, agent scripting.

Proficiency in JavaScript/Node.js or Python for Lambda development.

Familiarity with AWS Lex, Polly, and Transcribe for voice automation.

Experience integrating with Salesforce, Zendesk, or similar platforms via APIs.

Understanding of security best practices, including encryption, role-based access, and compliance (e.g., HIPAA, PCI).

Preferred Qualifications

AWS Certified Developer or AWS Certified Solutions Architect.

Experience with CI/CD pipelines and Infrastructure as Code (e.g., CloudFormation, Terraform).

Experience connecting to CRM Salesforce

Background in customer experience design or contact center operations.

Thanks
Anshika
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Intellisoft Technologies