Overview
Skills
Job Details
7-month contract
New York NY (Hybrid)
$55/h - $65/h on W2, DOE
The successful candidate will have extensive experience building and optimizing high-performing marketing programs, particularly related to portal/UI channels. You should be able to work both strategically (generating bold and innovative ideas and insights) and tactically (using martech, analyzing data, removing blockers). Top-tier problem-solving abilities, strong communication skills, and a proven track record of delivering results in ambiguous environments are essential for this role.
Key job responsibilities
Strategic channel leadership and innovation:
* Develop and execute strategies for the SC/VC Homepage communication channels that work back from the customer.
* Continually evolve this strategy to meet the changing needs of our customers and business.
* Establish robust channel governance to ensure excellence at scale. Define, test, and scale best-in-class customer experiences.
* Drive continuous optimization through data-driven decision making and customer feedback loops Customer Experience Excellence.
* Design, test, and scale innovative customer experiences in channel.
* Continually raise the bar for the customer experience by establishing strong standards and processes.
* Drive the launch of new features and solutions to enhance the customer experience in-channel.
Cross Functional Influence and Collaboration
* Partner with Product and Engineering teams to define roadmaps and drive technical innovation in-channel.
* Collaborate with Analytics teams to create and optimize performance reporting and build deep understanding of channel trends.
* Influence priorities and decisions across multiple stakeholder teams and facilitate alignment between technical, business, and customer experience objectives.
Performance Measure and Optimization
* Own critical KPIs including reach, engagement, conversion rates, and customer satisfaction metrics.
* Translate complex data into actionable insights that drive strategic decision-making.
* Identify emerging trends and opportunities to enhance channel effectiveness and customer experience.
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.