Technical Support Engineer - Performance

Job Description:

Job Title: Technical Support Engineer
Job Type: 12+ Months (Potential Extension or Conversion)
Location: Orlando, FL (2 days Hybrid)
Payrate: $30 - $35/ hour on W2

Opportunity:

• In this role, you will find ways to remediate outages or enhance performance on the platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
• Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries.
• You will review JavaScript and Java application code to point out and fix performance concerns. You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability.
• This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the platform.
• This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.

• Strong personal commitment to quality and customer service
• Experience with relational databases (e.g. MySQL, or Oracle)
• Java experience- ability to read and understand object oriented design principles and memory management
• Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
• Basic Unix/Linux experience.
• Experience diagnosing performance degradation (e.g. explain plans, database tuning).
• Strong teammate with high level of commitment and excellent communication skills.

• Yes, must in office Wednesday and Thursday.

• Do you work currently or have you worked in a customer facing role? Who are/were your users?
• What is your process to troubleshoot technical issues?
• Customer service in general is a very demanding area and even more in the area of Performance. How do you handle stressful situations where you have multiple priority cases that require your attention.

• Strong personal commitment to quality and customer service
• Experience with relational databases (e.g. MySQL, Oracle)
• Java experience- ability to read and understand object oriented design principles and memory management
• Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
• Basic Unix/Linux experience
• Experience diagnosing performance degradation (e.g. explain plans, database tuning)
• Strong teammate with high level of commitment and excellent communication skills

• Understanding of Web Services, JDBC, ODBC
• Understanding of TCP/IP and Networking knowledge
• Experience with Splunk
• Working knowledge of the components in a web applications stack.
• Ability to analyze java heap dumps as well as thread dumps
• Advanced Unix/Linux experience
• Understanding remote administration via SSH, SNMP, WMI, Powershell
• A fundamental understanding of ITSM, ITIL, and/or CMDB

Benefits Info:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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