GIS Analyst

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Help Desk
ArcGIS
ServiceNow
Writing
Communication
Customer Service
GIS Analysis
Geographic Information System
RTR

Job Details

Job ID: NC-767681

Remote/Local GIS Analyst (12+) with ArcGIS Pro/Online, ServiceNow, Helpdesk experience

Location: Raleigh, NC (NCDOT)
Duration: 12 Months
Position: 1(2)

Skills:
Excellent Verbal Communication in customer service situations Required 2 Years
ArcGIS Pro Required 2 Years
ArcGIS Online Required 2 Years
Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar Required 1 Years

Job Description:
This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.