Senior Salesforce Business Systems Analyst (BSA)

Senior Salesforce Business Systems Analyst (BSA)

Woodland Hills, CA (prefer Locals but not a must)

Long Term

Exp: 10+

Required Skills and Experience:
- 8+ years of total IT experience, including at least 5 years in Salesforce.com.
- Proven track record in 4 5 Salesforce implementations (Sales, Service, Experience, Health, or Data Cloud), each lasting at least 6 months.
- Strong domain experience in Healthcare payer business, particularly within Sales processes.
- Hands-on experience in requirements analysis, documentation, and management (EPICs, user stories, etc.).
- Proficiency with JIRA, Confluence, and other issue/requirement tracking tools.
- Strong understanding of Salesforce objects, configuration, and administration essentials.
- Experience in CRM roadmap planning, architectural design, and Force.com implementations.
- Excellent interpersonal, communication, and stakeholder management skills, with experience handling large enterprise programs.
- Experience with onsite-offshore coordination and flexibility for late evening or early morning calls
- Apex/Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.

Key Responsibilities:
- Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
- Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
- Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP/Director) to ensure alignment with business goals.
- Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.
- Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
- Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.
- Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
- Participate in the Scrum of Scrums model for large-scale Salesforce programs.
- Build prototype configurations in Salesforce (Sales/Service/Experience Cloud, Force.com, AgentForce) during the design phase.
- Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Good to Have:
- Experience in code-level re-engineering or optimization on Salesforce.
- Exposure to custom app development on the Force.com platform.

Torque Technologies LLC is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.