NOC Engineer 100% Remote

NOC Engineer 100% Remote

Need MMDD/Last 4

The following is a high-level description of the Services Insight will provide where applicable:
Provide Two NOC Technicians to be part of the HHS Network Operations Team as per the details outlined in this WO

Service Description
The following is a high-level description of the Services Insight will provide:
Network Monitoring
Continuously monitor network monitoring tools and dashboards for alerts, anomalies, and performance issues.
Identify and flag events including outages, latency, security incidents, and hardware faults.
Ticket Management
Open support tickets promptly for any detected events or incidents in accordance with standard operating procedures.
Document relevant details, including time, type of alert, affected systems, and initial actions taken.
Update and close tickets as incidents are resolved, ensuring accurate records are maintained.
Incident Notification
Notify the network engineering team about the alerts, events and incidents as per established escalation protocols.
Provide concise, accurate, and timely information to allow for rapid response and resolution.
Action Plan Execution
Follow step-by-step action plans and guidance provided by the network operations team for monitoring, notifications and communications.
Escalate complex issues to senior technicians or engineers when required.
Reporting and Documentation:
Maintain detailed logs of network incidents, actions taken, and communications with stakeholders.
Assist in the preparation of daily, weekly, and monthly NOC reports as requested.
Collaboration and Communication
Work closely with other NOC team members to share information and support collective NOC efforts.
Participate in regular briefings and training sessions organized by the network operations team.
Adherence to Policies
Comply with all organizational policies, procedures, and security guidelines pertaining to network operations.
Maintain confidentiality and integrity of sensitive network information.

Required Skills and Qualifications
Basic understanding of networking concepts (e.g., LAN/WAN, network devices).
Familiarity with monitoring tools and ticketing systems (training will be provided).
Strong attention to detail and ability to follow instructions precisely.
Effective communication skills, both verbal and written.
Ability to work in a fast-paced, team-oriented environment.
Willingness to learn and adapt to new technologies and procedures.