Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Excel
SAP
Job Details
Job Description:
Position Overview
- Responsible for entering customer payments into SAP.
- Research and reconcile account discrepancies and credits.
- Maintain and update customer account portfolios:
- Contact information
- Account status notes
- Courtesy calls
- Customer requests
- Coordinate with sales and internal departments for accurate delivery and payment updates.
- Manage a high volume of customer accounts (approx. 1,000).
General Accountabilities
- Perform collection procedures as per SOPs; escalate issues to supervisor when necessary.
- Ensure account compliance with Nevada credit law and company SOPs.
- Apply cash payments via various methods:
- Checks, cash, EFT, Online Bill Pay, driver collections, NSF
- Notify customers/sales of term changes
- Distribute monthly statements to customers.
- Work with sales and other departments to resolve disputes.
- Work independently with minimal supervision.
Account & Customer Service Responsibilities
- Maintain accurate account portfolio (1,000+ accounts) with updated terms and notes.
- Ensure high-standard customer service and professional relationships.
- Keep customer accounts reconciled, accurate, and up to date.
- Respond to customer questions promptly and clearly.
- Handle large volumes of orders and calls efficiently.
- Provide problem-solving support with a professional and positive attitude.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.