Overview
Remote
Depends on Experience
Contract - W2
Skills
Cyber Security
Cybersecurity & Digital Trust
GRC
ServiceNow
Policy Exceptions
Job Details
Lead Business Systems Analyst (Information Security) - W2 ONLY - No C2C or Third Parties.
REMOTE: Remote - Must reside in the East Coast time zone
RATE: Estimated pay range for this position is $55.00/Hr. - $63.00/Hr. and
CONTRACT DURATION - Three+ Months
Lead Business Systems Analyst (Information Security)
Milestone Technology Inc is searching for a Lead Business Systems Analyst who will support our clients Sr. Manager Information Security and based in Tampa, FL, at our client center new Tampa Airport. Our Tampa based center provides essential services that enable us to better pursue this mission. This state-of-the art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world’s leading biotechnology companies.Description: The Policy/Risk Analyst is a temporary member of the Cybersecurity & Digital Trust GRC team, primarily responsible for managing a high volume of policy exception requests. The role involves intake, review, documentation, coordination with stakeholders, and risk assessment, particularly focused on the use of messaging applications. Policy exceptions will be processed in ServiceNow IRM.
Key responsibilities:
· Intake and triage policy exception requests in ServiceNow IRM.
· Perform thorough reviews of submitted requests to ensure completeness and accuracy.
· Engage requesters to gather missing attestations, business justifications, or clarify intent.
· Document exception details clearly and comprehensively in ServiceNow.
· Conduct risk assessments aligned with internal risk frameworks and tolerances. (May require performing as a delegate.)
· Recommend compensating controls and risk mitigation techniques. (May require performing as a delegate.)
· Coordinate with control owners, application owners, security approvers, and/or functional approvers to evaluate and route requests.
· Track and follow up on pending actions or approvals.
· Ensure policy exception workflows follow defined procedures and SLAs.
· Participate in GRC team meetings and report progress or blockers regularly.
· Requires strong understanding of IT controls and risk frameworks (e.g., ISO 27001/27002, NIST CSF).
Preferred Qualifications:
- Prior experience handling messaging platform exceptions (e.g., WhatsApp, Signal, Slack)
- Security certification (e.g., Security+, CRISC, CISA) a plus.
- Experience in fast-paced environments or project-based assignments.
- Pharma/Life Science experience is a plus.
- The estimated pay range for this position is $55.00/Hr. - $63.00/Hr. and is an Exempt role.
- Exact compensation and offers of employment are dependent on the circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
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