Opening for Support Technician orDesktop Support Engineer in Austin TX

Overview

Remote
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Install and maintain hardware and/or software for desktop systems
provide on-call after hours 24 x 7 support
Microsoft Active Directory
Azure and Office 365
Support Technician
Desktop Support Engineer

Job Details

Support Technician or Desktop Support Engineer ( #12 Roles Available )

Location : Austin Texas

Expereince : 10-12 Years ONLY

Exp: Minimum 10+ Years Must But Not More than 12 Years
Experience working at an Electric Utility Domain is Plus Point

Pay rate + Includes an additional flat stipend of $200.00 for each on-call week.

This position will also participate in the rotating on-call schedule no more than 5 times during the fiscal year.
They will be required to be on call for a week (24/7) and will be compensated a flat fee $216.00 stipend when on call.
While on call, if they work any hours after their normal work schedule, they will be paid time for time (not to exceed 15 hours during a fiscal year).

Looking for...

  • IT Support Specialist II
  • End-User Support Technician
  • Technical Support Specialist (Tier 2)
  • IT Systems Support Technician
  • IT Field Support Technician
  • IT Infrastructure Support Specialist
  • Desktop Support Analyst
  • Help Desk Technician II
  • Support Technician II
  • Information Technology Support Technician II
  • Senior Desktop Support Technician


DESCRIPTION OF SERVICES:

Our client requires the services of one Support Technician hereafter referred to as Worker, who meet the general qualification of Support Technician 2 and the specifications outlined in this document for our client


WORK DESCRIPTION:

Client s Edge Device Team is an agile department moving from a break fix environment to a managed desktop infrastructure by
implementing standardized desktops, along with a feasible hardware/software lifecycle. This position will have heavy emphasis on advanced end-to-end technical support services on end-user hardware, software and application service requests.
NOTE: This contractor will work an 8-hour work schedule anywhere between the hours of 6:00AM-6:00PM depending on the need, not including a hour off for lunch. This position will work a 40-hour week.
This position will also participate in the rotating on-call schedule no more than 5 times during the fiscal year. They will be required to be on call for a week (24/7) and will be compensated a flat fee $216.00 stipend when on call. While on call, if they work any hours after their normal work schedule, they will be paid time for time (not to exceed 15 hours during a fiscal year).

Primary Roles and Responsibilities
Technical Support:

  1. Provide advanced and escalated technology service support
  2. perform complex hardware, software, and applications support and preventative maintenance
  3. Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
  4. Triage and troubleshoot customer issues; Escalation point as Tier 1/2 Support
  5. Implement support via Microsoft Active Directory
  6. Perform enterprise desktop installations and updates via managed services
  7. Perform call-backs within target-response-times
  8. Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)
  9. Monitor Service Desk queues
  10. Update/escalate tickets as appropriate
  11. Monitor systems for problems/alerts
  12. Systems Administration
  13. Perform systems/accounts administration within target-response-times
  14. Assist with conference room Exchange calendars
  15. Support A/V setups for meetings

Documentation systems and processes:

  • Document, test, and publish processes/procedures
  • Participate in developing and testing knowledge management content (knowledgebase)
  • Assist Service Desk resources with knowledge management activities

Training & Development:

  • Attend product training as deemed appropriate
  • Achieve technical certifications as determined by IT management
  • Maintain awareness of AE IT quality programs and standards


WORKER SKILLS AND QUALIFICATIONS:

  • Provide professional technical customer service to users.
  • Install and maintain hardware and/or software for desktop systems
  • Schedule, document, and close work orders via support software
  • Troubleshoot computer, printer problems
  • Setup and maintain A/V equipment
  • Required to provide on-call after hours 24 x 7 support(about 1 week a qtr.)
  • Valid Texas Class C Driver License w/ ability to travel to more than one work location
  • Perform Advanced System administration duties for Apple/Mac and Microsoft based devices, e.g. adding user accounts, group policy Management, packaging and deploying software
  • Experience with Microsoft Active Directory, Azure and Office 365
  • Computer certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.