ServiceNow CMDB / ITOM Developer (with IRE Expertise)

Overview

On Site
$80,000 - $100,000
Contract - W2

Skills

ServiceNow
Microsoft Azure
ITIL
IT Service Management
IRE
Asset Management
Configuration Management Database
ITOM
CMDB

Job Details

ServiceNow CMDB / ITOM Developer (with IRE Expertise)

Location: Phoenix, AZ (Onsite)
Type: W2 Position
Duration: Long-Term Contract / Full-Time

Job Summary:

We are seeking an experienced ServiceNow CMDB / ITOM Developer with hands-on expertise in the Identification and Reconciliation Engine (IRE), Discovery, and Service Mapping. The ideal candidate will be responsible for designing, configuring, and maintaining the CMDB framework to ensure high-quality, reconciled data across the enterprise.

This role involves close collaboration with architecture, operations, and ITSM teams to ensure data integrity, automate reconciliation, and optimize CI relationships within ServiceNow.

Key Responsibilities:

  • Configure and manage Identification and Reconciliation Engine (IRE) rules for CI data integrity.
  • Develop and maintain CMDB data models, class structures, and relationships.
  • Implement and support ServiceNow Discovery, Service Mapping, and integration with external systems (e.g., SCCM, AWS, SolarWinds).
  • Define and enforce data governance, reconciliation, and normalization standards.
  • Troubleshoot and resolve CI duplication, reconciliation, and relationship issues.
  • Develop transform maps, scripts, and business rules for data imports and automation.
  • Collaborate with cross-functional teams to ensure CMDB alignment with ITSM, ITOM, and Asset Management processes.
  • Perform ongoing CMDB audits and data quality reporting using ServiceNow dashboards or Performance Analytics.

Required Skills & Experience:

  • 5+ years of experience with ServiceNow platform development.
  • Strong hands-on experience with CMDB, ITOM, and Discovery modules.
  • Deep understanding of IRE (Identification and Reconciliation Engine) configuration and troubleshooting.
  • Proficiency in JavaScript, Glide API, Business Rules, and Transform Maps.
  • Experience integrating with tools such as SCCM, SolarWinds, AWS, Azure, or other CMDB data sources.
  • Solid understanding of ITIL, Configuration Management, and Service Mapping concepts.
  • Ability to perform data analysis and CI reconciliation at scale.

Preferred Qualifications /Good to have:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow ITOM Implementation Specialist or CMDB Specialist Certification
  • Experience with Service Graph Connectors or Integration Hub
  • Strong problem-solving and communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.