Senior Software Engineer, ServiceNow

We are seeking a Senior Software Engineer with expertise in AI, machine learning, and the ServiceNow platform to join our team and address impactful business challenges within NVIDIA IT. Our mission is to deliver industry-leading, AI-powered solutions on ServiceNow that enhance employee experience, boost business productivity, and drive operational efficiency. The ideal candidate will possess strong skills in software engineering, machine learning, natural language processing, and hands-on experience with the ServiceNow platform.

What you'll be doing:

• Drive the architecture and implementation of GenAI-driven features across our products.
• Design/build scalable and reusable platform services that leverage LLMs to power user experiences..
• Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance
• Design and implement automation using ServiceNow Flow Designer, Integration Hub, and RPA Hub.
• Integrate third-party systems (APIs, web services, databases) into ServiceNow automation workflows.
• Implement ServiceNow workflows that integrate with external web services (API Webhooks).
• Design and develop a workflow framework applicable to many workflows.
• Maintain a ServiceNow roadmap for system maintenance, upgrade schedules, system improvements.

What we need to see:

• BS, MS, or PhD in Computer Science, Electrical/Computer Engineering, Physics, Mathematics, other Engineering or related fields (or equivalent experience)
• 12+ years of professional experience in IT and IT Service Management (ITSM).
• 7+ years of experience developing on the ServiceNow platform.
• Proficient in HTML, CSS, JavaScript, AJAX
• Experienced with popular web frameworks such as React and AngularJS.
• Hands-on experience with GenAI technologies, LLMs (e.g., OpenAI, Anthropic, Gemini, Mistral, etc.)
• Strong understanding of prompt engineering techniques and experience in prompt tuning, retrieval-augmented generation (RAG), or fine-tuning LLMs for domain-specific applications.
• Ability to critically evaluate and integrate GenAI into workflows and customer-facing capabilities.
• Exposure to diverse tech stacks: Cloud, Web/Platform Engineering, Service-Oriented Architectures.
• Developed custom applications on the ServiceNow platform, including custom UI pages

Ways to stand out from the crowd:

• Integration experience with SOAP, REST, and JSON
• Administration of a ServiceNow instance.
• ServiceNow Certified Application Developer certification.
• ServiceNow Certified Systems Administration (CSA) certification.
• Certified Implementation Specialist certification in one of the ServiceNow modules (ITSM, ITOM, etc.).

NVIDIA is widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

The base salary range is 200,000 USD - 391,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.