Overview
Skills
Job Details
<>Position Overview</>
We are seeking an experienced Program Manager to lead a large-scale Genesys Cloud migration initiative across multiple contact centers. This role requires a strategic thinker with deep expertise in contact center technologies, risk management, and disaster recovery planning. The ideal candidate will have a proven track record of managing complex migrations and ensuring seamless transitions with minimal business disruption.
<>Key Responsibilities</>
- Lead end-to-end Genesys Cloud migration projects across multiple contact centers.
- Develop and execute comprehensive migration plans, including timelines, resource allocation, and risk mitigation strategies.
- Collaborate with cross-functional teams (IT, Operations, Vendor Partners) to ensure successful implementation.
- Oversee disaster recovery planning and ensure compliance with business continuity requirements.
- Identify and manage risks associated with migration, proactively implementing mitigation measures.
- Monitor project progress, provide regular status updates to stakeholders, and ensure adherence to budget and timelines.
- Drive change management and training initiatives to support adoption of new systems.
- Maintain strong vendor relationships and manage third-party deliverables.
<>Required Qualifications</>
- 5+ years of experience in contact center operations and technology.
- Strong Program Management experience.
- Proven experience with Genesys Cloud platform and migration projects.
- Strong understanding of disaster recovery and business continuity planning.
- Experience managing migrations across multiple contact centers.
- Solid grasp of risk management principles and ability to implement mitigation strategies.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future