Helpdesk Support Analyst

Location: Draper, UT
Description: About the Role

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our enterprise support team. In this role, you will provide front-line technical assistance to employees across the organization, ensuring timely resolution of hardware, software, and network-related issues. You'll be part of a collaborative team that values problem-solving, continuous learning, and delivering exceptional user experiences.
Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, and remote tools.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, Zoom, and enterprise applications.
• Support Active Directory tasks such as password resets, account unlocks, and group membership changes.
• Assist with mobile device setup and troubleshooting (iOS/Android).
• Maintain accurate documentation of issues and resolutions in the ticketing system.
• Collaborate with cross-functional teams to escalate and resolve complex technical problems.
• Participate in on-call rotations and provide support during business continuity events.
• Deliver white-glove support to VIP users when required.

Basic Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in technical support within an enterprise environment, including phone-based support.
• Proficient in troubleshooting and supporting:
  • Microsoft Windows platforms (Windows 7, 10)
  • Zoom and video conferencing tools
  • Networking (LAN/WAN), enterprise domain infrastructure
  • Windows desktop and server operating systems
  • Microsoft Active Directory and Outlook
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of virtualization technologies (Citrix, VMware, VDI).
• Ability to troubleshoot mobile applications on iOS and Android platforms.
• Strong communication skills in English, both written and verbal.
• Demonstrated customer service orientation with a focus on ownership and resolution.
• Collaborative team player with a self-motivated, continuous learning mindset.
• Flexibility to work occasional 24x7 shifts for business continuity or critical events.
• For Asia language support roles: availability to work hours aligned with the supported region.

Preferred Qualifications

• At least 2 years of experience supporting Microsoft 365 Suite, iOS, and Android devices.
• Experience providing high-level or VIP customer support.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!