Vendor Claims Manager

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits
Health benefits with low-cost employee premium.
Range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage training and upskilling opportunities through Udemy and Hexavarsity

Role: Vendor Claims Manager
Location: Redbank, NJ

Responsibilities
Strategic Vendor & Litigation Oversight
Lead department-wide vendor procurement, strategy, and governance for legal and non-legal partners, including Third Party Administrators (TPA s) supporting  Claims.
Oversee a diverse portfolio of litigation-related vendor engagements, ensuring proper alignment with internal legal strategy, claims priorities, and customer-focused outcomes.
Operationalize vendor panel and rate processes in a manner consistent with industry standards and develop an exception process for non-panel vendors.
Ensure all vendors reflect the values embedded in the honesty, fairness, pursuit of excellence, and service to our customers and community.
Procurement & Cost Management
Provide strategy, guidance and best practices to build a strategically managed vendor framework that covers the entire vendor relationship life cycle
Develop and execute procurement strategies that prioritize quality, accountability, and efficiency in sourcing litigation and operational vendor services.
Partner with internal stakeholders (procurement, finance, legal, compliance, and IT) to negotiate favorable contract terms, manage rate structures, and enhance service-level agreements. - Lead enhancements to the bill review process to drive transparency and cost control.
Lead strategic initiatives to maximize and leverage the overall effectiveness of vendor spend.
Vendor Relationship Management
Focus on developing partnerships and foster a spirit of collaboration with vendors, internal customers (lines of business), and other key stakeholders.
Act as the executive point of contact for xxxxx key vendor relationships, with a focus on performance, accountability, and shared success. - Manage vendor panels, both legal and non-legal
Utilize vendor scorecards, metrics, and regular performance reviews to drive measurable improvement in vendor service delivery.
Ensure vendors operate as true extensions of XXXXX Claims and share our commitment to excellence and policyholder satisfaction.
Cross-Functional Leadership & Culture Building
Lead, coach, and inspire a best-in-class Claims Vendor Relations team that champions internal customer service, vendor engagement, and continuous improvement.
Serve as a trusted advisor to Claims leadership, offering strategic recommendations on vendor use, litigation efficiency, and cost optimization. - Foster strong collaboration with internal teams including Claims Compliance, Underwriting, Actuarial, and Legal to ensure coordinated execution of vendor and litigation strategies.
Reporting & Strategic Alignment
Develop metrics and KPIs to measure teams success across standard procedures, stated goals, and objectives.
Develop and deliver meaningful reporting on vendor performance, litigation trends, and operational impact to Markel senior leadership.
Collaborate with the Chief Claims Officer and other senior leaders to align vendor and litigation initiatives with long-term departmental and enterprise-wide goals.
Support special projects and participate in leadership forums to further mission and growth.
Qualifications
Bachelor's degree required - JD, MBA, or other advanced degrees preferred
15+ years in insurance, claims leadership, legal operations, or vendor/procurement management roles.
Proven experience managing legal vendor panels and litigation strategy for a large, diverse portfolio.
Strong procurement background, including contract negotiation, vendor onboarding, performance evaluation, and strategic sourcing.
Deep understanding of insurance claims and legal services landscape, with the ability to build consensus across stakeholders.
Prior experience working in or with law firms, claims legal teams, or litigation-heavy environments preferred.
Excellent written and oral communication skills.
Strong negotiation and analytical thinking.
High emotional intelligence and relationship-building acumen.
Ability to manage competing priorities and lead through complexity.

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