Genesys Cloud Developer

We re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it s our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive end-to-end offerings, we advise, engineer, and manage, ensuring our clients proactively drive toward success in this ever-evolving digital landscape.

Our team is growing, and we re searching for a Genesys Cloud Developer who is a creative problem-solver with their fingertips on the latest industry practices to help our clients achieve digital realization. You ll join a group of industry veterans and digital natives, blending the power of tried-and-true methods with cutting-edge technologies. We prioritize authentic partnerships in a collaborative environment, and we re excited to welcome a Genesys Cloud Developer who is eager to bring their expertise to our team.

Responsibilities

• Work in a collaboration with 4-6 engineers within the team
• Partner with technical leads and peers to design and deliver next generation voice biometrics authentication capabilities
• Design/Implement integration with other cloud authentication platforms
• Deliver new voice biometrics authentication capabilities for multiple line of businesses and integrate with other second factor authentication and orchestration platforms

Qualifications

• Experience in Voice Biometrics Authentication technologies
• Familiar with Call Center technology, Architecture and Integration with multiple channels
• Extensive experience with SBC(Session Border Controller), SIPREC, networking & voice.
• Cloud experience in AWS or Azure.
• Experience in implementing Genesys and Contact Centre solutions.
• Experience building applications on AWS platforms and integrating third party products on AWS.
• Experience in Bamboo/Github/Jenkinspipeline & PCF/ECS/EKS architecture
• Creation of telemetry for applications using Splunk, App Dynamics/Honeycomb (open telemetry)
• Developer experience in web based technology using Java and in AWS, Python
• Has a product ownership mindset and keeps up with new technology trends and bring those ideas to the table
• Can spend time developing others and working toward one common goal
• Provides advance level technical support designing, implementing, and maintaining data center networks and security infrastructure. Identifies, resolves, or escalates hardware or software issues.

Company Benefits

Health, Dental, Vision, 401(k), 25 days of Paid Time Off (PTO)

Additionally

Entech is an equal-opportunity employer.

This is an On-site Hybrid work schedule based out of our Malvern, PA Office

No Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech.