Overview
Skills
Job Details
Product Manager 100% Remote
Must Haves
Education/Certifications
Bachelor's degree
Certified SAFe Agilist, CSPO, or A-CSPO strongly preferred
Experience/Minimum Requirements
At least 7 years of experience in software, technology, program management and program implementation
At least 3 years of experience in product management using agile framework
Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent.
Experience with the ServiceNow platform; role will specifically support Customer Service Management (CSM) and Field Service Management (FSM) modules
Key Responsibilities:
Responsible for clearly understanding the vision for the product and communicating the vision to delivery teams
Responsible for understanding various users of the product, including other systems that may consume the product, in order to ensure that they are building a product that provides value to the users
Responsible for conducting the necessary research and analysis to fully understand the Product's needs and requirements
Work with Product Manager, Scrum Master and Development team in maintaining a well-refined and prioritized backlog of sufficient length to support the team's velocity
Responsible for making sure that the team understands the context of the stories in the backlog and that the team has adequate information to deliver the stories
Responsible for working with the delivery team to write and refine user stories
Ensures the product is demonstrated to the business and stakeholders and confirms that the product being delivered meets the business needs
Works with the delivery team on a daily basis to answer questions and review/approve stories being developed
Responsible for developing test plans for individual stories and testing the stories to ensure it meets the business requirements
Work with the Product Manager to develop end to end test case and assist in planning, sequencing, coordinating and helping users to carry out UAT
Help in the creation of personas, journey maps, empathy maps, surveys or utilize other tools and techniques to ensure the product users are well understood by the delivery team
Create burn up charts or other forecasting in order to set business expectations around prioritization and what may be in a given release
Create an environment of continuous improvement by using data to answer questions
Bring in the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, scrum, kanban, and other agile thinking
Education/Certifications
Bachelor's degree
Certified SAFe Agilist, CSPO, or A-CSPO strongly preferred
Experience/Minimum Requirements
At least 7 years of experience in software, technology, program management and program implementation
At least 3 years of experience in product management using agile framework
Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent.
Experience with the ServiceNow platform; role will specifically support Customer Service Management (CSM) and Field Service Management (FSM) modules
Skills and Qualifications
Track record of successfully deploying products that involve multiple cross-functional teams from initiation to delivery
High degree of initiative and capacity to lead multiple priorities of significant scope in a fast-paced environment.
Practical experience creating stories and grooming backlogs
Proven ability to translate a product vision into an action
Can demonstrate techniques for quickly and effectively understanding a client domain and product
Demonstrated experience in helping stakeholders identify business value/objectives and using this to prioritize work
Demonstrate ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met
Demonstrate an understanding of 'Personas' and how to identify users and create personas to represent them
Experience working in multiple Agile environments as a Product Owner
Experience in both agile and lean software development values and principles
Demonstrate how to breakdown product features into well-defined stories with acceptance to create a product backlog
Has experience in healthy conflict resolution and finding the best solutions to address issues and work effectively through disagreements