Operations Engineer :: Phoenix, AZ

Title: Operations Engineer

Location: Phoenix, AZ

Duration: Full - Time

In this role, you'll help maintain the reliability of automated processes used across multiple financial institutions. You will monitor scheduled workflows, identify and troubleshoot processing errors, review system activity, and coordinate with clients when issues arise. This is a hands-on operational role requiring strong analytical skills, exceptional attention to detail, and the ability to communicate clearly with both internal teams and external stakeholders. You ll work in a technology-driven environment supporting a large client base, ensuring smooth daily operations across essential systems.

Must-Have Skills

These are essential for success in this role:

Background in banking, financial services, or similar monitored environments

Exceptional attention to detail and critical thinking ability

Strong customer service skills and comfort interacting with clients

High level of technical proficiency and comfort navigating software systems

Basic knowledge of databases, queries, reporting, and system monitoring tools

Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)

Preferred Skills

Degree or coursework in Computer Science

Experience with Linux, AIX, or enterprise-level systems

Familiarity with automated job scheduling or workflow tools

2+ years of experience in a technical support or operations role

Key Responsibilities

Monitor ongoing processing tasks to ensure they complete successfully

Investigate exceptions, failures, or irregular system behavior

Review logs, validate file transfers, verify job activity, and identify root causes

Refresh data, run tests, and perform basic system maintenance tasks

Coordinate with clients when issues need clarification or action

Escalate complex incidents to senior engineers as necessary

Support a high-volume client environment

Participate in after-hours support when required

Perform general operational tasks as assigned

Who Should NOT Apply

This role is likely not a good fit if you:

Do not have experience in banking or financial services

Are unable to handle late-evening or overnight shifts

Prefer work that does not require high accuracy or attention to detail

Are uncomfortable troubleshooting technical or operational issues

Cannot attend brief onsite training in Phoenix